Terms and Conditions

Last updated: 12 September 2026

These terms apply to your use of this website and to the services provided by Shenae Reynolds trading as Simply Remarkable (ABN 53 100 903 944), Gold Coast, Queensland.

In these terms, “we”, “us” and “our” means Simply Remarkable. “You” means you, or the business you are acting for.

Part A covers using this website. It applies to everyone. Part B covers our services. It applies if you engage us for work.

If you have signed a service agreement, hosting agreement or accepted a quote from us, that document sets the specific terms of your engagement. Where it differs from these terms, that document wins.

PART A: USING THIS WEBSITE

1. Using the site

You agree to use this website lawfully and respectfully. You must not use it in a way that could disrupt how it works, damage its content or affect other people’s access.

2. Our intellectual property

All content on this website, including text, graphics, logos, branding and design elements, is owned by or licensed to Simply Remarkable. You may not reproduce or reuse any part of it for commercial purposes without our written consent, except where Australian copyright law allows it.

3. Content you send us

If you send us feedback, a testimonial, a review or other content through our website or social media, you give us permission to use it in our marketing and business operations. We will not edit a testimonial in a way that changes its meaning.

You must not send us anything unlawful, defamatory or that infringes someone else’s rights.

If you ask us in writing to stop using your testimonial, we will remove it from our website and stop using it in new material within a reasonable time.

4. Information on this site is general only

The information on this website, including our blog and any free resources, is general information. It is not professional, legal, financial or business advice. Please see our Website Disclaimer.

5. Changes to Part A

We may update these website terms at any time by posting the updated version here. The version on this page at the time you use the site is the one that applies.

PART B: OUR SERVICES

6. How we agree to work together

We will send you a quote or proposal setting out what is included, the price and the timeframe. Work starts once you accept it in writing and, where a deposit applies, once the deposit is paid.

Quotes are valid for 30 days unless the quote says otherwise.

We may decline work that falls outside our capacity or the services we offer.

7. Prices and GST

All prices are in Australian dollars. Simply Remarkable is registered for GST and GST applies to our services.

Where a price is shown on this website, we tell you whether it includes GST. The total price you pay, including GST, will always be set out in your quote and invoice.

For quoted project work: the price in your accepted quote is locked in for that project.

For ongoing services (hosting, maintenance and care plans): we may change the price. If we do, we will give you at least 30 days written notice before the new price applies. You can cancel the service before the new price takes effect and you will not pay any cancellation fee for doing so.

8. Payment

Invoices are issued on completion of a task, at agreed project milestones, or on a regular cycle for ongoing work.

Payment is due within 7 days of the invoice date unless we have agreed something different in writing.

If an invoice is not paid on time:

We may charge interest at 10% per year, calculated daily on the overdue amount from the due date until it is paid.
We may charge a $25 administration fee per overdue invoice to cover the reasonable cost of following up.
We may recover reasonable costs we actually incur in recovering the debt, including debt collection costs.
We may pause work or suspend services under clause 9.

We will always contact you before charging interest or a fee, and we will not charge them where the delay is our fault.

9. Pausing or suspending services for non-payment

If an invoice is more than 14 days overdue, we may pause work or suspend your hosting, maintenance or care plan. We will give you at least 7 days written notice first, so you have a chance to pay or talk to us.

We do not need to give notice where content is unlawful, or where a site is causing harm to other sites on our server. In those cases we may act immediately and tell you straight away.

Suspension does not cancel your invoice. Fees continue while a service is suspended.

10. Hourly work

Some work is charged by the hour at the rate in your quote, agreement or invoice.

A minimum of one hour applies. After the first hour, time is tracked in 15 minute blocks and rounded up to the nearest block.

Our care plans and maintenance plans are charged at a fixed monthly or four weekly price, not hourly. What is included is set out in your plan.

11. Your responsibilities

To do our job properly, we need you to:

Give us the content, images, logos, access details and approvals we need, within the timeframes we agree.
Give us accurate information and tell us if something changes.
Keep your own copies of any content and material you give us.
Keep your logins secure and tell us promptly if you think an account has been compromised.

You confirm that you own, or have permission to use, everything you give us. This includes text, photos, logos, fonts, videos and anything you ask us to publish. You agree to cover us for any claim, loss or cost we suffer because material you gave us infringed someone else’s rights, was defamatory, or broke the law. This only covers material you supplied or told us to use, not anything we sourced ourselves.

12. Timeframes and stalled projects

Timeframes are estimates. They assume you respond to requests for content, feedback and approvals within a reasonable time.

If we do not hear from you for 30 days, we will email you and put the project on hold. Your spot in our schedule may go to another client.

If we still have not heard from you 60 days after that email, we will treat the project as complete based on the work done, and invoice the balance. If you want to restart later, a reactivation fee of $250 plus GST applies and the work will be rescheduled based on our availability at that time.

13. Revisions and changes

The number of revision rounds included is set out in your quote or agreement. Extra revisions, new requests or changes to scope are charged separately, and we will tell you the cost before we start.

Please send all requests and approvals in writing, by email or message, so we both have a record.

14. Cancelling and refunds

Project work. You can cancel at any time by telling us in writing. We will invoice you for work completed up to that point, plus any costs we have already committed on your behalf (such as fonts, stock images, plugin licences or domain fees). Deposits are applied against that amount. If the deposit is more than the work done and costs committed, we will refund the difference.

Ongoing services (hosting, maintenance and care plans). Either of us can cancel by giving 30 days written notice. There is no lock-in contract. Fees already paid for the current period are not refunded, but your service runs until the end of the period you have paid for.

We may end an agreement immediately if you seriously breach these terms, if payment is more than 30 days overdue, or if we are treated abusively.

Nothing in this clause affects your rights under the Australian Consumer Law.

15. Ownership of the work

You own the final website, design files and content we create specifically for you, once you have paid in full. Until then, ownership stays with us.

We keep ownership of the tools we bring to the job. That includes our templates, code libraries, processes, working files and anything we built before your project or use across multiple clients. You get a permanent, non-exclusive right to keep using these as part of your website.

Some elements are licensed from third parties, such as fonts, stock images, themes and plugins. These come with their own licence terms and we pass those terms on to you. You are responsible for keeping any subscriptions or licences current after handover.

You own your domain name. Where we register or manage a domain for you, we do it on your behalf and you can take it with you.

16. Showing your work in our portfolio

We may show completed work in our portfolio, on social media and in proposals. This includes screenshots, your business name and a short description of what we did.

If you would prefer we did not, just tell us in writing and we will not.

17. Hosting

Where we provide hosting:

Hosting is billed in advance, monthly or annually.
Annual hosting renews automatically. We will email you a reminder at least 21 days before your renewal date, showing the amount and the date. You can cancel any time before the renewal date.
Hosting runs on third party infrastructure. We take care to keep it reliable but we cannot guarantee uninterrupted access, and we do not offer a guaranteed uptime percentage unless your agreement says so.
You are responsible for the content on your site and for making sure it is lawful.
You must not use our hosting for spam, malware, phishing, unlawful or infringing material, adult content, cryptocurrency mining, or anything that uses an unreasonable share of server resources. You must also comply with the acceptable use rules of our upstream provider.
Your plan limits for storage, bandwidth and mailboxes are set out in your plan. If you go over, we will contact you about upgrading.
We take regular backups but you should keep your own copy of your site and content. Backups are a safety net, not a guarantee.
When hosting ends: we keep your data for 30 days after the end date, then permanently delete it. You can ask for a final copy during those 30 days. A fee may apply for a manual export.

18. Website security

WordPress websites can be targeted by attackers. We apply sensible protections such as security plugins, SSL and regular updates, and our care plans include monitoring and updates.

We cannot guarantee a site will never be compromised. We are not responsible for a security incident caused by something outside our control, including:

A plugin, theme or piece of software you installed or asked us to install against our advice.
Your own login details being shared, reused or compromised.
Your site not being on a current care plan, so updates were not applied.

If your site is compromised while on one of our care plans, we will restore it from backup as part of the plan.

19. Third party services and no guaranteed results

Our work relies on services we do not control, including WordPress, Elementor, plugins, hosting infrastructure, domain registrars, Google, Meta and payment providers. We are not responsible for their outages, price changes, updates that break things, or a service being discontinued. If a third party change causes a problem, we will tell you and quote any work needed to fix it.

We build websites following current good practice for search engines, speed and usability. We cannot guarantee search rankings, traffic, enquiries or sales. Those depend on your market, your competitors, your own marketing and changes by Google and others.

20. Your own legal pages and accessibility

Your website will need its own privacy policy, terms and any other legal pages your business requires. We are not lawyers and we do not provide legal advice. Any template or sample wording we point you to is a starting point only and you should have it reviewed by a lawyer.

Unless your quote specifically includes an accessibility standard such as WCAG 2.2 Level AA, accessibility testing and compliance are not part of the build. We are happy to quote for this separately. Australian businesses can have obligations under the Disability Discrimination Act 1992, so it is worth a conversation.

21. Confidentiality

We treat your information, materials and data as confidential. We will not disclose it or use it for any purpose other than the agreed work.

This does not apply where:

We need to share it with service providers who help us deliver the work, such as our hosting provider, cloud storage, project management and invoicing tools. We only share what is needed and we expect them to keep it confidential.
We are required to disclose it by law.
The information is already public, or you have told us we can share it.

Our Privacy Policy explains how we handle personal information.

22. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have that cannot be lawfully excluded.

Clause 23 only applies to the extent the law allows.

23. Our liability

Where the law allows us to limit our liability for a service, our liability is limited to resupplying the service, or paying the reasonable cost of having it resupplied.

Beyond that, and to the extent the law allows:

Our total liability to you for anything connected with our services is limited to the fees you paid us for the relevant service in the 12 months before the claim.
We are not liable for indirect or consequential loss, or for lost profits, lost revenue, lost business opportunities, lost data or loss of goodwill.
We are not liable for loss caused by something outside our reasonable control, or by you not following our reasonable advice.

Nothing in these terms limits our liability for fraud, or for death or personal injury caused by our negligence.

24. Things outside our control

Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extended power or internet outages, major third party platform failures, illness or government action. If something like this happens, we will tell you as soon as we can and work out a sensible way forward.

25. If something goes wrong between us

If you are unhappy with our work, please tell us first. Most things are fixed quickly with a conversation.

If we cannot sort it out, we both agree to try mediation through the Queensland Law Society or Resolution Institute before starting court proceedings, unless urgent action is needed.

This does not stop you contacting the ACCC, the Queensland Office of Fair Trading, QCAT or the Office of the Australian Information Commissioner at any time.

26. Changes to Part B

For ongoing services, if we need to change these terms in a way that affects you, we will email you at least 30 days before the change applies. If you do not want to accept the change, you can cancel the service before it takes effect and you will not pay a cancellation fee.

For new projects, the version of these terms current when you accept your quote is the version that applies.

27. General

Notices. Notices under these terms must be in writing. Email is fine. An email is treated as received on the next business day after it is sent, unless it bounces.
Subcontractors. We may use trusted subcontractors for parts of the work. We stay responsible for the work they do for you.
Assignment. You may not transfer your agreement with us without our written consent, which we will not unreasonably refuse.
Severability. If part of these terms is found to be invalid or unenforceable, the rest still applies.
No waiver. If we do not enforce a term straight away, that does not mean we have given up the right to enforce it later.
Survival. Clauses covering payment, intellectual property, confidentiality and liability continue after your agreement ends.

28. Governing law

These terms are governed by the laws of Queensland, Australia. We each submit to the non-exclusive jurisdiction of the courts of Queensland.

29. Contact us

Shenae Reynolds trading as Simply Remarkable ABN 53 100 903 944 Gold Coast, Queensland

Email: shenae@simplyremarkable.com.au Phone: 0466 042 622 Website: www.simplyremarkable.com.au